Encouraging Open and Positive Communication
The field of VR is being stressed today in a manner unique in its history: dwindling resources, changes through WIOA, uncertainty over the future of federal programs, and increasing professional responsibility. Consumers of services are experiencing stresses as well: uncertainty over Social Security and healthcare, financial anxiety and hardship, experience of disability, family pressure, and much more. These two sets of stresses collide in the client-counselor relationship and impact our ability to communicate.
In this session we explore the pitfalls of casual communication, particularly when under stress, and practice ways of improving our communication styles.
Linda has spent her adult life working directly and indirectly in service of people with disabilities.
Her job titles have included: Therapist, Outreach Specialist, Case Manager, Vocational Rehabilitation Counselor, Teacher, Program Manager and Consultant.
For the past 16 years, she has been teaching and developing a variety of continuing education courses for Vocational Rehabilitation professionals.
Linda has gained a national reputation for presenting topical issues, while infusing humor and vitality into her training style.
While researching training materials in 2010, Linda encountered Motivational Interviewing and it has since become a passion. Linda has used Motivational Interviewing in her work and has adopted the Spirit of MI into her personal life as well. In 2013, Linda became an official member of MINT (Motivational Interviewing Network of Trainers.)
Linda has written and produced several accessible online training courses which have reached tens of thousands of professionals. Understanding the importance of accessibility has led Linda to be the co-owner of VRDG, an accessible web-based learning platform. If your agency is looking for an accessible platform, or assistance with online training, please contact Linda directly for more info.
Linda is the Founder of the VR Development Group.
By the end of this course, participants will:
- Gain insight on how using reflective listening can lead to better understanding of the underlying message of a person’s words.
- Recognize internal biases, understand where they come from, and how they influence the way in which people interact with one another.
- Have had the opportunity to practice what they’ve learned. During the course, participants will be asked to consider how they would react to scenarios in which the way different answers can escalate discord or lead to a productive, positive conversation with a client.
Certificate / CRC Credit (1.5)
When you reach the end of the course, you will be prompted to complete a brief quiz. Once you have met the requirements for passing the quiz you will be awarded either a Certificate of Completion or 1.5 CRC credits.